Returns & Refunds
How to request a return
- Email your order or invoice reference, product codes, quantities and reason for return. Attach photos of any damage or incorrect goods.
- Wait for eligibility confirmation and instructions before sending goods. The conditions and reporting deadlines below still apply.
- Agree collection or delivery to the address provided by our team. Any transport charge and who pays it must be confirmed in writing before transport is arranged; do not assume collection is free.
- Pack the goods with their accessories, packaging and return reference. After inspection, our team confirms the applicable resolution under the policy below.
Or email: [email protected]
We want you to order with confidence. This policy explains when items can be returned and how refunds are processed.
Standard catalogue items
Unused catalogue items in their original, unopened packaging may be returned within 7 days of delivery. Please keep the delivery note or purchase invoice — it is required for any return. Once the goods are inspected, refunds are issued to the original payment method within 7–14 business days.
Items that cannot be returned
Cut cable and wire sold by the metre, special-order and off-catalogue items procured against your BOQ, items that have been installed, energised or modified, and goods returned without original packaging or accessories.
Damaged or incorrect deliveries
Inspect your order on receipt. Report transit damage, shortages or incorrect items within 48 hours of delivery and we will replace them or issue a credit note at no cost to you.
Warranty claims
Most products we supply carry a manufacturer warranty, and the period depends on the product. Some items, such as floor drains, are not covered by a warranty. Where a warranty applies, we will coordinate the claim with the manufacturer or authorised distributor on your behalf.