Privacy Policy

Rapidz respects your privacy. This policy explains what personal data we collect, why we collect it, and how we protect it, in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

Data we collect

Account and contact details (name, company, email, phone), order and quotation history, delivery addresses, and technical data such as device and usage information needed to operate the website securely.

How we use it

To prepare quotations, process orders and deliveries, issue tax invoices as required by UAE law, provide customer support, and — only with your consent — send you marketing about products and offers. We do not sell your personal data.

Legal basis and retention

We process personal data to perform our contract with you, to comply with legal obligations (including tax and accounting rules), and with your consent where required by the PDPL. We retain records only as long as necessary for these purposes.

Your rights

Under the PDPL you may request access to, correction or deletion of your personal data, withdraw consent, and object to or restrict certain processing. To exercise these rights, contact privacy@rapidz.ae. We will respond within the timeframes required by law.

Security and sharing

Data is stored on secured systems with access limited to staff who need it. We share data only with service providers (such as delivery and payment partners) under appropriate safeguards, or where the law requires disclosure.