Customer support
Frequently asked questions
Find clear answers about ordering products and sourcing project materials through Rapidz. If your requirement is specific, send the product details or BOQ to our team for confirmation.
What products does Rapidz supply?
Rapidz supplies electrical products, lighting, fans and ventilation equipment, sanitaryware, plumbing accessories and related building materials. The online catalogue covers our listed range, while the sourcing team can review additional project requirements.
Can I order one item, or is Rapidz only for bulk orders?
You can enquire about a single product, multiple items or a complete project BOQ. Order acceptance, pricing and delivery options depend on the product, quantity and current availability.
How do I request a quotation for a project BOQ?
Upload PDF, JPEG, XLS or XLSX files (up to 10 files, 25 MB each). Spreadsheets must be unencrypted, without macros or external workbook links. Include quantities, specifications, preferred brands, required date and delivery location.Submit a BOQ
Can Rapidz source products that are not listed online?
Yes. Send the brand, model, specification, quantity and any reference image or datasheet. Rapidz will check sourcing options and confirm the proposed item, price and expected lead time before you place the order.Request a product
What does “Available on order” mean?
It means the product is listed but does not currently have ready stock recorded in the catalogue. Contact the team to confirm supplier availability, minimum quantity, price and lead time before ordering.Contact Rapidz
How do I confirm stock and delivery time?
Use the catalogue availability as a starting point, then contact Rapidz with the required quantity and delivery location. The team will confirm the latest stock position and expected delivery timing before final order confirmation.Contact Rapidz
Where does Rapidz deliver?
Rapidz coordinates deliveries across the UAE and reviews export enquiries for other markets. Delivery timing and cost depend on the items, quantity, destination and any handling or documentation requirements.
Which payment methods are available?
Payment methods and the payment schedule are confirmed in your quotation. Payment is normally made in advance, and credit terms are not currently offered.
Can I return a product?
Unused standard catalogue items in original, unopened packaging may be eligible for return within seven days of delivery. Special-order items, cut materials, installed products and other exclusions are covered by the Returns & Refunds policy.Return policy
What should I do if an item is damaged, incorrect or under warranty?
Inspect the delivery and report damage, shortages or incorrect items within 48 hours. Most products carry a manufacturer warranty, and the period depends on the product. Some items, such as floor drains, are not covered by a warranty. Keep the invoice, delivery note, packaging and product details so the team can review the claim.Contact Rapidz